FAQ
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      What steps should be taken if a user is not receiving the email to reset their password?

      1. Ensure you have implemented our Email Deliverability Best Practices. 
      2. Inform the user to check their junk/spam folder. 
      3. Reset the user's password using your admin privileges and then send the user the updated password via email.

      If you need any assistance, feel free to contact your Onboarding Specialist or your Customer Success Specialist for support.