What steps can be taken if a reference provider is unable to access the portal to submit their reference?

Follow these steps if a reference provider is unable to access the site to submit their reference:

1. Check if the reference deadline has been set to ensure that there is still time to submit the reference.
2. Review the submission to confirm whether the entrant has made any changes to the reference provider.
3. Verify that the reference provider enters the exact email address provided by the entrant.