Support & FAQ
Find answers to common questions or get in touch with RQ support.
Support
Helpful Tips
FAQ
- Is it possible to create a submission for an entrant even if the deadline has already passed?
- How can admins track the progress of submissions?
- Can admins add notes about a submission that are only visible to admins?
- How can admins effectively communicate with those who have submissions?
- Is there a feature to schedule email communications?
- Is it possible to personalize emails?
- How can admins tackle technical issues or troubleshoot problems that may arise?
- Is there any guidance or instructional material for admins?
- What kind of ongoing assistance and updates can admins anticipate?
- What steps can be taken to ensure that emails sent are not flagged as spam/junk?
- What might be causing a reviewer to be unable to view the submission assigned to them?
- Does RQ Platform offer a feature to handle external references?
- How can administrators effectively track and ensure compliance with deadlines?
- How can administrators be added or removed from a program?
- What steps should be taken if a user is not receiving the email to reset their password?
- Is it possible for an admin to also take on the role of a reviewer?
- Is it possible to have separate review committees for different programs within the system?
- How do I generate reports?
- What steps can be taken if a reference provider is unable to access the portal to submit their reference?