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Support & FAQ

Support & FAQ

Need help? Learn how to best contact RhythmQ and see some of our most frequently asked questions.

Support

Dedicated Support

Support Tickets

Helpful Tips

Admin Quick Reference Guide

Email Deliverability Best Practices

FAQ

Is it possible to create a submission for an entrant even if the deadline has already passed?

How can admins track the progress of submissions?

Can admins add notes about a submission that are only visible to admins?

How can admins effectively communicate with those who have submissions?

Is there a feature to schedule email communications?

Is it possible to personalize emails?

How can admins tackle technical issues or troubleshoot problems that may arise?

Is there any guidance or instructional material for admins?

What kind of ongoing assistance and updates can admins anticipate?

What steps can be taken to ensure that emails sent are not flagged as spam/junk?

What might be causing a reviewer to be unable to view the submission assigned to them?

Does RQ Platform offer a feature to handle external references?

How can administrators effectively track and ensure compliance with deadlines?

How can administrators be added or removed from a program?

What steps should be taken if a user is not receiving the email to reset their password?

Is it possible for an admin to also take on the role of a reviewer?

Is it possible to have separate review committees for different programs within the system?

How do I generate reports?

What steps can be taken if a reference provider is unable to access the portal to submit their reference?

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